Please contact your club's General Manager to inquire about your account balance, or email support@athletikagym.com
From the home page, tap the icon in the upper left corner. Next, go to "Member Info" and tap "Manage" under the Membership Details section. Alternatively, you can visit https://www.athletikagym.com/account
You can unfreeze your membership at your local club or by emailing support@athletika.com.bd
You may cancel in club with a club manager, via registered or certified mail, or via email at support@athletika.com.bd. However, if you are going on an extended vacation or unable to use the club for a brief period, we recommend that you freeze your membership, instead of cancelling.
You can reactivate your membership at your local club.
We would be happy to help you adjust your membership. For more information, please contact your club between the hours of 6AM and 12AM local time.
ou can purchase a Day Pass at the Front Desk to visit a club not available in your membership class. Alternatively, if you plan on visiting other clubs often, we can help you upgrade to a membership that better fits your needs - just contact your club between the hours of 6AM and 12AM local time.
You can share a guest pass with anyone for any club in your membership level. Just tap "More" on the bottom navigation bar of the EQX+ App, select Guest Passes and follow the prompts. Please note, some clubs may have restricted guest hours as indicated in the Guest Passes section of the EQX+ app.For the safety and security of our members, you must accompany your guest on their visit and they will be required to check in at the front desk, present proper photo identification, and sign a Guest Waiver for entry.
You can view and share your Guest Passes in the EQX+ App by tapping "More" from the bottom navigation bar and tapping "Guest Passes".Each new member receives 2 Guest Passes which replenish annually. For example, if you use your 2 Guest Passes in a year, you will receive 2 new Guest Passes on your membership anniversary. If you only use 1 Guest Pass, you will receive 1 Guest Pass on your anniversary so you have 2 for the new year.If you no longer have guest passes available, you can still bring a guest to the club by purchasing a Day Pass at the Front Desk.
You can earn a gift card for anyone you refer who becomes a new Equinox member, regardless of which club they join! (Please note, if your referral was previously an Equinox member, they must have cancelled their membership more than 1 year ago in order to qualify as a referral.)To refer, just tap "More" on the navigation bar of the EQX+ app and tap "Refer a Friend".When do I receive my referral reward?Where can I use my referral reward?
It can take up to 2 weeks from the date your referral joined for the gift card to be added to your account (so long as you are an active member). You will receive an email when your gift card is ready to use. To access it, just tap "More" on the navigation bar of the EQX+ app and tap "Gift Cards."Where can I use my referral reward?
You can use a general gift card at any Equinox Fitness club for Pilates, Personal Training, or Spa Services as well as for purchases at The Shop in person or online. (Please note, gift cards must be converted to make purchases at The Shop online store. To convert your gift card for use at The Shop online, click here.) Alternatively, you can use a The Shop gift card for purchases only at The Shop in person or online.Where can I find my gift card?Do gift cards expire?Why is The Shop online not accepting my gift card?How do I purchase a gift card?
It depends on the type of gift card. If it was purchased electronically, you will receive an email with redemption instructions. If purchased in person, you will receive a physical gift card. If it is a promotional gift card from a referral or joining offer, you can find it under the Account section of the EQX+ app. From the home page, tap the icon in the upper left corner. Then, go to "Member Info" and under Membership Details section, tap "Manage".Do gift cards expire?Why is The Shop online not accepting my gift card?How do I purchase a gift card?
Click the Forgot Password link and we'll send you a reset link to your email on file. If retrieving your username or resetting your password doesn’t work, please email Concierge at Concierge@Equinox.com.If you’ve never registered your online account, you can do so here. You will need your membership Barcode ID to register, which you can get from the front desk staff at your club.
Visit the App Store or Google Play Store to download Equinox+.
